Malware how to remove

Can anyone help me with this program that showed ob my laptop i cant remove it , its called x firefox and only appewrs on task manager at start up i hv it disabled but i wanna remove it entirely

_null•112d ago

Hi Zil, Are you running any antivirus programs? An updated antivirus would likely be the easiest route to tackle that issue.

ZiL•112d ago

Hello null I tried running avg , malwarebyts , and the one the laptop has it but sadly none worked

_null•112d ago

When you go to the task manager and then the startup tab, is it listed?

ZiL•112d ago

Yes I cant open the file location on it

_null•112d ago

and if you disable it, does it stay disabled?

ZiL•112d ago

Yes

_null•112d ago

did you see if you could remove it from that add/remove programs?

ZiL•112d ago

Yes i did But it doesnt show there Not in the uninstall either

_null•112d ago

do you use firefox at all? or is it just the PUP?

ZiL•112d ago

I dont use it i deleted the program the first day i got the laptop since its new

_null•112d ago

is there anything at c:\firefox?

ZiL•112d ago

Lemme check There isnt

_null•112d ago

can you search your drive for firefox?

ZiL•112d ago

Tried rn but found nothing

_null•112d ago

is the process running? you tried opening the file location from task manager?

ZiL•112d ago

I cant open file location on task manager

_null•112d ago

what happens? just nothing? you right clicked on the process name and selected open file location?

ZiL•112d ago

_null•112d ago

what about under the process tab or is it not running? I'm hesitant to send you to the registry but it's looking like that's what needs to be done

ZiL•112d ago

Nothing on process And is it normal for anti malware memory usage to stay 300-400 mb? I only hv task open rn

_null•112d ago

possibly, I don't know what software it is exactly so its hard to say I think I'm going to recomend downloading avast and updating it and then running a full scan I really don't want to send you to the registry if you aren't familar with working in it you can really damage a system

ZiL•112d ago

Ye i dont rly know much

_null•112d ago

ok let me walk you through avast

_null•112d ago

https://www.avast.com/

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_null•112d ago

download and install that go ahead and disable the other antiviruses after you've installed it

ZiL•112d ago

I hv none rn And download avast Rn installing

_null•112d ago

ok after it's downloaded go to the explore section, and then open the scan center actually first go the settings and make sure it's updated with the latest definitions then go to the scan center

ZiL•112d ago

Should i get premium or na?

_null•112d ago

nah

ZiL•112d ago

Okay

_null•112d ago

I mean if you want to, but make sure it finds the problem first I don't

ZiL•112d ago

Yes sir Scanning right now

_null•112d ago

it should show up as a PUP Potentially Unwanted Program

ZiL•112d ago

Scanned but nothing showed as pup

_null•112d ago

you did a full scan?

ZiL•112d ago

A smart scan Idk if same

_null•112d ago

no, do a full scan.

ZiL•112d ago

Okay

_null•112d ago

it should take a long time it will anazlyze every file.

ZiL•112d ago

Done with it it says no malware found

_null•112d ago

how big is your harddrive?

ZiL•112d ago

If u mean gb then its 512

_null•112d ago

how full is the drive, I think it ran too quickly I don't see how you accomplished a full scan in 8 minutes

ZiL•112d ago

Well i hvnt downloaded much it has 292/512 It says 74gb used

_null•112d ago

that still seems awfully fast just with drive thorough put it should have taken over 30 minutes

ZiL•112d ago

Idk ill start it again

_null•112d ago

send me a screenshot of the scan

ZiL•112d ago

_null•112d ago

ok well, let me think about what to have you do next. I guess you might need to search the registry ok win+r type regedit

ZiL•112d ago

Ill have to leave for 2hours if u dont mind puttin steps or if ur on then can i request your help? Also scan is almost done too

_null•112d ago

goto hkey_local_machine\software\microsoft\windows\currentversion you are then going to seach through the run folder looking for the firefox app then you are going to do two things. You are going to identify the folder it's running from and delete the registry key you then want to delete the programs folder be very very careful double, even tripple check that you have found the right program it's also possible that it hid it's keys in other areas, but I'm so very hesitant to have you start searching all over the registry

ZiL•112d ago

I would format laptop if it fixes problem but it had freedos before i put bios

_null•112d ago

... the bios would be independant of freedos it's the software that turns the hardware into a platform you couldn't run without it

ZiL•112d ago

So would formating the laptop fix the problem ? Since i havent put anything important

_null•112d ago

well, yes. Assuming its not part of a bootkit. but that's sort of the nuclear option and you need to be sure you have clean os images for reinstallation

ZiL•112d ago

Clean os as in it hasnt been corrupted right? I used usb stick then do i still need to hv it?

_null•112d ago

yes, meaning it isn't infected with malware I don't understand the second question

ZiL•112d ago

Like i used a usb stick to get windows 10 on my laptop

_null•112d ago

that doesn't mean the image was a clean image but it doesn't mean it's not too Generally speaking you only want to download images of windows from microsoft directly

ZiL•112d ago

I took it to a service shop so im not a 100%

_null•112d ago

I would avoid a full system wipe unless absolutely necessary it can open up a lot more issues

ZiL•112d ago

I see ill let you know if i can find it with the steps above since im out right now Thank you very much

_null•112d ago

Good luck!

DirtyJ•112d ago

@ZiL For anything that a regular AV doesn't find, I usually throw some 2nd opinion scanners at it like: NPE - https://support.norton.com/sp/en/us/home/current/solutions/kb20100824120155EN KVRT - https://www.kaspersky.com/downloads/free-virus-removal-tool Hitman pro - https://www.hitmanpro.com/en-us I've seen folks take their laptops to questionable service shops (not saying that yours was at fault, but this is a possibility) that install a bunch of unwanted stuff on their devices. If everything comes back clean and you still get bad vibes, as long as you have backups of everything you need, a windows reinstall never hurt anyone (if anything you'll probably fix some other bs windows issues along the way lol)

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ZiL•112d ago

I see thank you Also is pc antivirus at 300-400 mbs memory run normal?

DirtyJ•112d ago

Depends on what it's doing, I wouldn't be able to tell you off the top of my head

ZiL•112d ago

How can i see that

DirtyJ•112d ago

Usually by opening the AV and checking if it's doing stuff

ZiL•112d ago

I mean it stays at that range constant even when i dont use it @_null im back So i found these

ZiL•112d ago

Do i delete both the mozilla files? I see mozilla and firefox files do i delete them Removed them sadly its still thete There

_null•112d ago

did you read the keys before you deleted them? half of the point of going to the registry was looking at where the program is actually installed I think it's best to try some of the other tools, did you try some of what DirtyJ suggested?

ZiL•111d ago

I use hitman pro it showed this

_null•111d ago

I've never used it, I need more context

ZiL•111d ago

I downloaded hitman pro after it scanned laptop it said it will reset laptop But ill prob leave the firefox be i think ill prob do more damage if i continue like this sadly Thanks for your help

_null•111d ago

Alright. You could always try this as a last resort: https://support.microsoft.com/en-us/windows/give-your-pc-a-fresh-start-0ef73740-b927-549b-b7c9-e6f2b48d275e#:~:text=To%20reset%20your%20PC%2C%20go%20to%20Start%20%3E%20Settings%20%3E%20Update,Restore%20preinstalled%20apps%3F%20to%20No.

Give your PC a Fresh Start - Microsoft Support

Fresh Start in Windows 10 lets you perform a clean reinstallation and update of Windows while keeping your personal data and most Windows settings intact.

DirtyJ•111d ago

that's a new one Try booting in safe mode and checking the log C:\ProgramData\HitmanPro\Logs

GH0ST[🇵🇸]•111d ago

use malwarebytes if nothing works do a clean install reinstall factory reset probably will do it

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