Malware how to remove

Can anyone help me with this program that showed ob my laptop i cant remove it , its called x firefox and only appewrs on task manager at start up i hv it disabled but i wanna remove it entirely

_null•109d ago

Hi Zil, Are you running any antivirus programs? An updated antivirus would likely be the easiest route to tackle that issue.

ZiL•109d ago

Hello null I tried running avg , malwarebyts , and the one the laptop has it but sadly none worked

_null•109d ago

When you go to the task manager and then the startup tab, is it listed?

ZiL•109d ago

Yes I cant open the file location on it

_null•109d ago

and if you disable it, does it stay disabled?

ZiL•109d ago

Yes

_null•109d ago

did you see if you could remove it from that add/remove programs?

ZiL•109d ago

Yes i did But it doesnt show there Not in the uninstall either

_null•109d ago

do you use firefox at all? or is it just the PUP?

ZiL•109d ago

I dont use it i deleted the program the first day i got the laptop since its new

_null•109d ago

is there anything at c:\firefox?

ZiL•109d ago

Lemme check There isnt

_null•109d ago

can you search your drive for firefox?

ZiL•109d ago

Tried rn but found nothing

_null•109d ago

is the process running? you tried opening the file location from task manager?

ZiL•109d ago

I cant open file location on task manager

_null•109d ago

what happens? just nothing? you right clicked on the process name and selected open file location?

ZiL•109d ago

_null•109d ago

what about under the process tab or is it not running? I'm hesitant to send you to the registry but it's looking like that's what needs to be done

ZiL•109d ago

Nothing on process And is it normal for anti malware memory usage to stay 300-400 mb? I only hv task open rn

_null•109d ago

possibly, I don't know what software it is exactly so its hard to say I think I'm going to recomend downloading avast and updating it and then running a full scan I really don't want to send you to the registry if you aren't familar with working in it you can really damage a system

ZiL•109d ago

Ye i dont rly know much

_null•109d ago

ok let me walk you through avast

_null•109d ago

https://www.avast.com/

Avast | Download Free Antivirus & VPN | 100% Free & Easy

Join 435 million others and get award-winning free antivirus for PC, Mac & Android. Surf safely & privately with our VPN. Download Avast today!

_null•109d ago

download and install that go ahead and disable the other antiviruses after you've installed it

ZiL•109d ago

I hv none rn And download avast Rn installing

_null•109d ago

ok after it's downloaded go to the explore section, and then open the scan center actually first go the settings and make sure it's updated with the latest definitions then go to the scan center

ZiL•109d ago

Should i get premium or na?

_null•109d ago

nah

ZiL•109d ago

Okay

_null•109d ago

I mean if you want to, but make sure it finds the problem first I don't

ZiL•109d ago

Yes sir Scanning right now

_null•109d ago

it should show up as a PUP Potentially Unwanted Program

ZiL•109d ago

Scanned but nothing showed as pup

_null•109d ago

you did a full scan?

ZiL•109d ago

A smart scan Idk if same

_null•109d ago

no, do a full scan.

ZiL•109d ago

Okay

_null•109d ago

it should take a long time it will anazlyze every file.

ZiL•109d ago

Done with it it says no malware found

_null•109d ago

how big is your harddrive?

ZiL•109d ago

If u mean gb then its 512

_null•109d ago

how full is the drive, I think it ran too quickly I don't see how you accomplished a full scan in 8 minutes

ZiL•109d ago

Well i hvnt downloaded much it has 292/512 It says 74gb used

_null•109d ago

that still seems awfully fast just with drive thorough put it should have taken over 30 minutes

ZiL•109d ago

Idk ill start it again

_null•109d ago

send me a screenshot of the scan

ZiL•109d ago

_null•109d ago

ok well, let me think about what to have you do next. I guess you might need to search the registry ok win+r type regedit

ZiL•109d ago

Ill have to leave for 2hours if u dont mind puttin steps or if ur on then can i request your help? Also scan is almost done too

_null•109d ago

goto hkey_local_machine\software\microsoft\windows\currentversion you are then going to seach through the run folder looking for the firefox app then you are going to do two things. You are going to identify the folder it's running from and delete the registry key you then want to delete the programs folder be very very careful double, even tripple check that you have found the right program it's also possible that it hid it's keys in other areas, but I'm so very hesitant to have you start searching all over the registry

ZiL•109d ago

I would format laptop if it fixes problem but it had freedos before i put bios

_null•109d ago

... the bios would be independant of freedos it's the software that turns the hardware into a platform you couldn't run without it

ZiL•109d ago

So would formating the laptop fix the problem ? Since i havent put anything important

_null•109d ago

well, yes. Assuming its not part of a bootkit. but that's sort of the nuclear option and you need to be sure you have clean os images for reinstallation

ZiL•109d ago

Clean os as in it hasnt been corrupted right? I used usb stick then do i still need to hv it?

_null•109d ago

yes, meaning it isn't infected with malware I don't understand the second question

ZiL•109d ago

Like i used a usb stick to get windows 10 on my laptop

_null•109d ago

that doesn't mean the image was a clean image but it doesn't mean it's not too Generally speaking you only want to download images of windows from microsoft directly

ZiL•109d ago

I took it to a service shop so im not a 100%

_null•109d ago

I would avoid a full system wipe unless absolutely necessary it can open up a lot more issues

ZiL•109d ago

I see ill let you know if i can find it with the steps above since im out right now Thank you very much

_null•109d ago

Good luck!

DirtyJ•109d ago

@ZiL For anything that a regular AV doesn't find, I usually throw some 2nd opinion scanners at it like: NPE - https://support.norton.com/sp/en/us/home/current/solutions/kb20100824120155EN KVRT - https://www.kaspersky.com/downloads/free-virus-removal-tool Hitman pro - https://www.hitmanpro.com/en-us I've seen folks take their laptops to questionable service shops (not saying that yours was at fault, but this is a possibility) that install a bunch of unwanted stuff on their devices. If everything comes back clean and you still get bad vibes, as long as you have backups of everything you need, a windows reinstall never hurt anyone (if anything you'll probably fix some other bs windows issues along the way lol)

Download and run Norton Power Eraser - Free virus and malware remov...

Norton Power Eraser (NPE) is a free virus removal tool for Windows. It detects and removes viruses, malwares, spywares, trojans and threats from your computer.

Free Virus Removal Tool | Free Virus Scanner and Cleaner | Kaspersky

Click here to download free virus removal tool from Kaspersky. Protect yourself from malware, viruses and cyber threats.

HitmanPro

HitmanPro and HitmanPro.Alert. Advanced Malware Scanning, Detection...

HitmanPro cleans malware, viruses, trojans, keyloggers, rootkits, trackers, ransomware and spyware while HitmanPro.Alert provides continuous scanning in real time.

ZiL•109d ago

I see thank you Also is pc antivirus at 300-400 mbs memory run normal?

DirtyJ•109d ago

Depends on what it's doing, I wouldn't be able to tell you off the top of my head

ZiL•109d ago

How can i see that

DirtyJ•109d ago

Usually by opening the AV and checking if it's doing stuff

ZiL•109d ago

I mean it stays at that range constant even when i dont use it @_null im back So i found these

ZiL•109d ago

Do i delete both the mozilla files? I see mozilla and firefox files do i delete them Removed them sadly its still thete There

_null•108d ago

did you read the keys before you deleted them? half of the point of going to the registry was looking at where the program is actually installed I think it's best to try some of the other tools, did you try some of what DirtyJ suggested?

ZiL•108d ago

I use hitman pro it showed this

_null•108d ago

I've never used it, I need more context

ZiL•108d ago

I downloaded hitman pro after it scanned laptop it said it will reset laptop But ill prob leave the firefox be i think ill prob do more damage if i continue like this sadly Thanks for your help

_null•108d ago

Alright. You could always try this as a last resort: https://support.microsoft.com/en-us/windows/give-your-pc-a-fresh-start-0ef73740-b927-549b-b7c9-e6f2b48d275e#:~:text=To%20reset%20your%20PC%2C%20go%20to%20Start%20%3E%20Settings%20%3E%20Update,Restore%20preinstalled%20apps%3F%20to%20No.

Give your PC a Fresh Start - Microsoft Support

Fresh Start in Windows 10 lets you perform a clean reinstallation and update of Windows while keeping your personal data and most Windows settings intact.

DirtyJ•108d ago

that's a new one Try booting in safe mode and checking the log C:\ProgramData\HitmanPro\Logs

GH0ST[🇵🇸]•108d ago

use malwarebytes if nothing works do a clean install reinstall factory reset probably will do it

Cyber Info Join

At Cyber Info, we strive to empower every individual with easy access to cybersecurity education

6.2KMembers

View on Discord

need help on AIHello i am a student and I have an end year project about detecting DNS attacks with AI but I don't Zoom Phone OffboardingI work for a company that recently switched to Zoom and I am having trouble figuring out how to hand Blocking ads via the Windows FirewallAd Blocker is a type of software whose purpose is to block advertisements that appear on websites. C VNC server Windows 10which vnc is reliable and after chosen one how to set up it to connect with a vnc viewer.Computer Had a stroke now everything loads super slow...Hello, my computer recently randomly started acting up and became super slow.. Impossible to click o SSL stripping and detecting a possible malware infectionHey folks, can someone with cyber security skills assist me with something? I rented a bedroom wher AAL layersi have this question ive ben stuck on for a while if anyone can help out, AAL2, AAL3/4 and layers r Help i need some suggestion or ideahi everyone, my teacher at university gives us several projects every month. one of the projects is SQLi without spaces - CTFHi guys!! How are you? I’m struggling with a CTF challenge from a event in my town, and I’m stuck i i got doxxedI was in a discord server and they found out my whole full name. They were able to go on facebook an Creating a Virtual Machine Sandbox for some malware analysis.I'm trying to create a virtual machine with oracle virtualbox using windows 10. I've downloaded both decryptionhi is there anyone know how to decrypt the wordfile with have 8 passwords that have symbols, lowerca HIPAA/SoftwareWas just wondering if a piece of software that is not HIPAA compliant because of an AI feature. If y is this real or scami got this email and btw the email display name is you have been h@cked i need help with PEi am not successful and there is no solution for this on google. if anyone wants to try the machine Can someone help me with my CTF assignment IDS?I tried everything I know.hackedim just going to get top the point someone told me to download a game he made and i said sure i chec scammedHi i got scammed , can someone help track the location of the person how can i make a own vpn for safety and data not shared with any companieshow can i make a own vpn for safety and data not shared with any companies and i want to make a vpn Question about Aggressive Mode with Pre-Shared KeyA friend of mine is applying for a small business loan and they had to agree to a cybersecurity audi