136 replies

Malware how to remove

Can anyone help me with this program that showed ob my laptop i cant remove it , its called x firefox and only appewrs on task manager at start up i hv it disabled but i wanna remove it entirely

_null•1/27/24, 3:50 PM

Hi Zil,

Are you running any antivirus programs? An updated antivirus would likely be the easiest route to tackle that issue.

__null Hi Zil, Are you running any antivirus programs? An updated antivirus would lik...

ZiLOP•1/27/24, 3:51 PM

Hello null

I tried running avg , malwarebyts , and the one the laptop has it but sadly none worked

_null•1/27/24, 3:52 PM

When you go to the task manager and then the startup tab, is it listed?

__null When you go to the task manager and then the startup tab, is it listed?

ZiLOP•1/27/24, 3:52 PM

Yes

ZiLOP•1/27/24, 3:53 PM

I cant open the file location on it

_null•1/27/24, 3:53 PM

and if you disable it, does it stay disabled?

__null and if you disable it, does it stay disabled?

ZiLOP•1/27/24, 3:53 PM

Yes

_null•1/27/24, 3:53 PM

did you see if you could remove it from that add/remove programs?

ZiLOP•1/27/24, 3:53 PM

Yes i did

ZiLOP•1/27/24, 3:53 PM

But it doesnt show there

ZiLOP•1/27/24, 3:54 PM

Not in the uninstall either

_null•1/27/24, 3:54 PM

do you use firefox at all?

_null•1/27/24, 3:54 PM

or is it just the PUP?

ZiLOP•1/27/24, 3:54 PM

I dont use it i deleted the program the first day i got the laptop since its new

_null•1/27/24, 3:56 PM

is there anything at c:\firefox?

ZiLOP•1/27/24, 3:56 PM

Lemme check

ZiLOP•1/27/24, 3:57 PM

There isnt

_null•1/27/24, 3:58 PM

can you search your drive for firefox?

__null can you search your drive for firefox?

ZiLOP•1/27/24, 3:59 PM

Tried rn but found nothing

_null•1/27/24, 4:00 PM

is the process running? you tried opening the file location from task manager?

__null is the process running? you tried opening the file location from task manager?

ZiLOP•1/27/24, 4:01 PM

I cant open file location on task manager

_null•1/27/24, 4:01 PM

what happens? just nothing?

_null•1/27/24, 4:01 PM

you right clicked on the process name and selected open file location?

__null you right clicked on the process name and selected open file location?

ZiLOP•1/27/24, 4:03 PM

_null•1/27/24, 4:03 PM

what about under the process tab

_null•1/27/24, 4:04 PM

or is it not running?

_null•1/27/24, 4:04 PM

I'm hesitant to send you to the registry

_null•1/27/24, 4:05 PM

but it's looking like that's what needs to be done

__null what about under the process tab

ZiLOP•1/27/24, 4:05 PM

Nothing on process

ZiLOP•1/27/24, 4:06 PM

And is it normal for anti malware memory usage to stay 300-400 mb? I only hv task open rn

_null•1/27/24, 4:07 PM

possibly, I don't know what software it is exactly so its hard to say

_null•1/27/24, 4:07 PM

I think I'm going to recomend downloading avast and updating it and then running a full scan

_null•1/27/24, 4:08 PM

I really don't want to send you to the registry

_null•1/27/24, 4:08 PM

if you aren't familar with working in it you can really damage a system

ZiLOP•1/27/24, 4:08 PM

Ye i dont rly know much

_null•1/27/24, 4:09 PM

ok let me walk you through avast

_null•1/27/24, 4:09 PM

https://www.avast.com/

Avast | Download Free Antivirus & VPN | 100% Free & Easy

Join 435 million others and get award-winning free antivirus for PC, Mac & Android. Surf safely & privately with our VPN. Download Avast today!

_null•1/27/24, 4:09 PM

download and install that

_null•1/27/24, 4:10 PM

go ahead and disable the other antiviruses after you've installed it

ZiLOP•1/27/24, 4:10 PM

I hv none rn

ZiLOP•1/27/24, 4:10 PM

And download avast

ZiLOP•1/27/24, 4:10 PM

Rn installing

_null•1/27/24, 4:10 PM

_null•1/27/24, 4:11 PM

after it's downloaded go to the explore section, and then open the scan center

_null•1/27/24, 4:11 PM

actually first go the settings and make sure it's updated with the latest definitions

_null•1/27/24, 4:11 PM

then go to the scan center

__null then go to the scan center

ZiLOP•1/27/24, 4:14 PM

Should i get premium or na?

_null•1/27/24, 4:14 PM

nah

ZiLOP•1/27/24, 4:14 PM

Okay

_null•1/27/24, 4:15 PM

I mean if you want to, but make sure it finds the problem first

Malware how to remove

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