Ioncube on a plesk server

Hi, I have vps with plesk on it, i am going to install ioncube on it because i have a website hosted (As a ''customer''.)that needs it for whmcs on the back to work. But because of it being hosted it has restricted rights to my server, it has it's own space and can't interact with the the main vps directories. Because of this, it can't see some files of the ioncube installed on my server.

44Byte Hi, I have vps with plesk on it, i am going to install ioncube on it because i h...

DirtyJ•6/27/24, 4:22 AM

Are you saying that PHP can't see the

.php

.php

files in your web root or ioncube isn't running due to not being fully installed?

DirtyJ•6/27/24, 4:23 AM

Using the ioncube wizard (on their homepage) should show if it's been installed correctly, if it isn't, that's something that'll need to be turned on in Plesk if available

DirtyJ•6/27/24, 4:24 AM

If PHP can't see the files, then you're going to need to check that the web user and group recursively own all files and directories (

chmod

chmod

chown

chown

) in the web root and can read/write to those files as needed

4ByteOP•6/27/24, 11:00 AM

hi thank you for your response

4ByteOP•6/27/24, 11:00 AM

4ByteOP•6/27/24, 11:02 AM

this is the message I am getting, see this txt file for a better overview of the paths

all_paths.txt1.64KB

4ByteOP•6/27/24, 11:03 AM

Is it okay if I private message you about giving a user access to these paths?

44Byte Is it okay if I private message you about giving a user access to these paths?

DirtyJ•6/27/24, 1:09 PM

The user shouldn't have access to the global PHP configurations, though if you have root access to the Plesk server you can just

plesk bin php_handler --extension-install ioncube_loader -id plesk-php81-fpm

plesk bin php_handler --extension-install ioncube_loader -id plesk-php81-fpm

44Byte Is it okay if I private message you about giving a user access to these paths?

DirtyJ•6/27/24, 1:10 PM

We try to keep all support forums to this channel so it can benefit our community and anyone with additional knowledge can chime in

DDirtyJ We try to keep all support forums to this channel so it can benefit our communit...

4ByteOP•6/27/24, 2:50 PM

Ofcourse, just for privacy reasons of my ip and users

DDirtyJ The user shouldn't have access to the global PHP configurations, though if you h...

4ByteOP•6/27/24, 2:51 PM

I will try it later this day, keeping you updated

DDirtyJ The user shouldn't have access to the global PHP configurations, though if you h...

4ByteOP•6/27/24, 5:33 PM

I do not really understand what you have written here

4ByteOP•6/27/24, 5:33 PM

do i need to copy and paste it 1 on 1?

4ByteOP•6/27/24, 5:34 PM

because that doesn't work

4ByteOP•6/27/24, 5:37 PM

oh it did work in the websites space

4ByteOP•6/27/24, 5:37 PM

but now there is another problem

4ByteOP•6/27/24, 5:38 PM

I accidentally installed a php 8.3 version before I think was following a tutorial but it really messed things up

4ByteOP•6/27/24, 5:38 PM

don't really understand what this is saying exactly

44Byte oh it did work in the websites space

DirtyJ•6/27/24, 5:39 PM

This shows that ionCube for PHP 8.1 is successfully installed

DirtyJ•6/27/24, 5:39 PM

Do you have a new error or other issue appearing?

4ByteOP•6/27/24, 5:39 PM

yeah but as you see whmcs still doesn't work

DirtyJ•6/27/24, 5:40 PM

I'd enable the

display_errors

display_errors

directive in your php.ini temporarily or go check the error logs in the

error_log

error_log

directive file path (also in the ini)

4ByteOP•6/27/24, 5:43 PM

this one?

4ByteOP•6/27/24, 5:45 PM

It is really weird, used cpanel before, and that always worked without issues. Plesk has better overview in my opinion, but is a bit more secure in a good and bad way

44Byte yeah but as you see whmcs still doesn't work

DirtyJ•6/27/24, 6:09 PM

https://docs.plesk.com/en-US/obsidian/customer-guide/websites-and-domains/viewing-website-error-log.73938/

Viewing Website Error Log

To view the error log for a particular website

Go to Websites & Domains > the site’s domain name > click ...

DirtyJ•6/27/24, 6:10 PM

Plesk preconfigures the

error_log

error_log

location, so you can just go find it there

4ByteOP•6/27/24, 9:11 PM

errors don't give errors about whmcs, because it isn't installed I think, the installer needs ioncube. can someone maybe call with me to solve the issue?

44Byte errors don't give errors about whmcs, because it isn't installed I think, the in...

DirtyJ•6/28/24, 2:12 AM

If you reach out to WHMCS support they can take a look in there for you, included with your license

DirtyJ•6/28/24, 2:13 AM

Also if you can send the error message I might be able to tell you what's wrong

DDirtyJ If you reach out to WHMCS support they can take a look in there for you, include...

4ByteOP•6/28/24, 7:35 PM

i did today, they said they can't call with me and look to the problem, nice

DDirtyJ Also if you can send the error message I might be able to tell you what's wrong

4ByteOP•6/28/24, 7:37 PM

action-log-208f00a3-2af4-4960-a60a-bcfd73f2b076.log88.62KB

4ByteOP•6/28/24, 7:37 PM

i am not going for the security things because of all the right and roles problems

4ByteOP•6/28/24, 7:52 PM

@DirtyJ do you have time to maybe hop on a call, or later?

44Byte i did today, they said they can't call with me and look to the problem, nice

DirtyJ•6/28/24, 11:26 PM

They won't call (I won't have time to this weekend either), but if you can set up temporary access details they can review the logs for you and find any issues if they're related to the WHMCS product itself or common PHP misconfigurations. Likely, if the installer won't show at all, then there's an issue with the PHP environment or the system requirements haven't been met

4ByteOP•7/2/24, 12:29 PM

we can close this ticket, I am in a talk with the plesk support