Will factory resetting my pc remove spyware/malware?
Hi, so my computer was recently hacked, where the hacker got access to all my files, passwords, and important documents. I then received an email about a month later saying they have watched me carefully for the past month and they will spread all my personal information everywhere if I do not Bitcoin them 900$ in 48 hours. How should I go about this? Paying them would be my last option. Also, If I factory reset it, will the malware be deleted as well? If it is a rootkit infection, how can I get rid of it?
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[Also I know it isn’t a bluff because they sent me my devices exact specification, and all my passwords that I have used. They also sent me screenshots of my computers screen of the day they hacked it. My guess is that it could be a Remote Access Trojan but I have no clue how to deal with it.]
I do not suggest for paying at first. do you have your files in backup? if you do then i will recommend you to reset your computer but if its a malware it will go away but if its a rootkit it wont because its has the capability to install on your Second CPU which is mostly out of your hand. if you have Intel Pc read this article https://www.intel.com/content/www/us/en/support/articles/000008927/software/chipset-software.html
or if you have AMD PC read this article to learn more
https://en.wikipedia.org/wiki/AMD_Platform_Security_Processor
now what i will suggest you as a security researcher to audit and reverse engineer the computer and the malware itself so that you can resolve
AMD Platform Security Processor
The AMD Platform Security Processor (PSP), officially known as AMD Secure Technology, is a trusted execution environment subsystem incorporated since about 2013 into AMD microprocessors. According to an AMD developer's guide, the subsystem is "responsible for creating, monitoring and maintaining the security environment" and "its functions inclu...
Maybe you send me a Dm lets see how can i help you with this