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CICyber Info
Created by KnightMRod on 5/8/2025 in #❓︱support-requests
Malware
On top of what smartest said, reinstall Windows if you need to. Make sure to backup important files to OneDrive or Google Drive or somewhere else. Then go to any power menu, press the power button (in Windows) and then press and hold shift before you click restart. Then after the system restarts, you should be in the Windows Recovery Environment (WinRE) Partition. Go to advanced options > Reset this Pc and MAKE SURE TO DO A CLOUD REINSTALL AND DELETE EVERYTHING/FULLY CLEAN THE DRIVE. This is so that any malicious software is no longer on your hard drive and you can be sure that your new Windows Installation is safe. Or if you have a USB, search "Windows <10/11> ISO download" and download the installation assistant. Then make sure there is nothing on the USB and it's 8+ Gigabytes in size, and run the assistant, make sure to select USB, not ISO, and the installer should download Windows <10/11> and create the installation media. Enter BIOS settings by restarting your pc and spamming some function key or esc (look up your motherboard and find out what key it is to access the BIOS) and make sure USB is above Windows or OS Boot Manager. Then install from USB.
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